Troubleshooting Online Resources
SEARCH TOOL NOT WORKING
Check for popup blockers; set for allow
Mac users may want to use Firefox if Safari does not work and not a popup problem.
CRC Handbook of Chemistry and Physics has only one structure editor Java-based MarvinSketch. Make sure your Java is up-to-date and your browser allows the two Java Plug-ins even the one that is marked as not secure.
CRC Handbook of Chemistry and Physics url from guide may not work with Java; try deleting in the url .revproxy.brown.edu and clicking enter/return and then open the structure editor.
Reaxys has two structure editors. If MarvinSketch (default, java-based) does not work, select Dotmatics Elemental.
Scifinder has two structure editors. If the default (java-based) does not work, select the non-java option.
COMMUNICATION FOR TROUBLESHOOTING WEEKDAYS
Must provide the following information:
Computer's operating system?
Browser and version?
On campus or off, if off how are you getting a Brown IP address?
Off-Campus Access information.
What in detail is wrong?
What have you tried to overcome the problem?
IF ALL ELSE FAILS
Contact CIS HELP - it may be your computer.
AND YOU ARE OUT OF TIME, get to a computer cluster in one of the libraries or CIT!